Paul Boag generously gives away freely his book The Website Owners Manual in PDF format.
Get your copy on his website here Boagworld.com is also an excellent resource for website owners, designers and web developers.
Your users can play many roles:
- They are your paying customers.
- They can promote your website to others.
- They can often provide support to others who are having difficulties with your products or services.
- They can suggest improvements to your offering.
- They are your community that supports you online.
Ultimately without users, your online presence is nothing!
– Paul Boag (http://boagworld.com)