- Download not clear enough.
The objective of the page not clear.
Goals of the page:
- Increase application downloads.
- Educate why.
- Educate on how to use it.
- Build trust.
- Provide basic support.
- Provide additional support by live chat.
- Social media feedback hashtag stopcovidni.
- Looking at other apps or websites.
- User interviews.
- Customer feedback comments on the App Store and Google Play 1 – 5 star reviews.
- “Trouble finding the app.”
- “Problems using the app.”
- “Uninstalled and reinstalled the app to resolve problems.”
- “Drains Battery.”
- “Privacy concerns.”
- “Security concerns.”
- “Reporting bugs.”
- “Compatibility issues certain phone and software.”